The report includes a table that displays the following information:
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Unique social contact ID that identifies the email contact. |
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Number that the system assigns to each contact leg. The sequence number starts with 0 and increases by 1 for each leg of a contact, such as requeue. |
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Name of the Contact Service Queue (CSQ) that routed the email contact to the agent. |
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First name and last name of the agent who responded to the email message. |
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Date and time that the contact center received the email message. |
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Replied |
Date and time that the agent responded to the email message. |
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Date and time that the agent discarded the email message. |
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Forwarded |
Date and time that the agent forwarded the email message. |
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From Address |
Email address of the customer who sent the email message. |
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Reply-To Address |
Email address of the customer to whom the response is sent. |
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To Address |
Email addresses in the To field, to which the email message was sent . |
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Recipients—To |
Email addresses to which the email message was sent . |
Recipients—CC |
Email addresses in the CC field, to which the email message was sent as a copy. |
Recipients—Bcc |
Email addresses in the Bcc field, to which the email message was sent as a blind copy. |
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Subject |
Subject line of the received email message. |
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Contact Disposition |
Disposition of the email contact.
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Contact Type |
Contact type of the email contact.
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